How to Return Phone Calls

My mother, recently retired and a former teacher, called a school with an offer to volunteer. Despite repeated calls, the school never called her back. She decided to use her talents elsewhere. Just how important is it to return someone’s phone call promptly? Have you lost business (or frustrated people) when you fail to return a call? Instead of calling back quickly, we let the phone calls pile on with items on our to-do lists making it harder for us to later return all said calls.

We live in a fast paced world where calls, messages and social media could all potentially be done at the same time. Because of this, we expect things to be done in a timely fashion. Most people hope to have their phone call returned within twenty-four to forty-eight hours, if not sooner. To ensure that you don’t fall victim to phone tag, here are some tips.

Tip 1: Be sure to leave a very detailed voicemail. Talk slowly, state your name and number and give an explanation of why you are calling. Before hanging up, request that the other party leave a detailed message too in case you are not able to reach the phone.

Tip 2: Make the call at the beginning of the day. By making calls at the beginning of the day you are allowing the person to get back to you by the end of that day. S/he will have more time to check missed calls and get back to you.

Tip 3: Do simple chores while you are on the phone. I tend to call people while I am unloading the dishwasher or putting away laundry because I don’t like either of those chores. Talking to someone makes the time fly by!

Next time you miss a call and think “I’ll check it later,” consider what you could be missing!